Support
Aerial Perspective of the Expressway

We’re here to help keep you moving

We know that sometimes there are bumps in the road. This is why we have a team supporting both carriers and shippers on Auto Hauler Exchange.

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Frequently Asked Questions

How do I register as a carrier with Auto Hauler Exchange?

You can register at https://shop.autohaulerexchange.com/sign-up/

When will I get paid?

After you have delivered a load, you can reach out to accounting@autohaulerx.com for payment status.

How will I be paid?

We pay carriers via ACH or check in 30 days for no fee. We can pay in 2 days via ACH for a 5% fee. Your preferred payment speed is chosen when filling out our carrier packet.

Why can’t a book a load on the Exchange?

Check that there isn’t already a load in your cart. Only one load can be checked out at a time.

Where do I send BOLs/PODs to?

They can be uploaded in the Exchange under the “My Orders” section or emailed to accounting@autohaulerx.com

Do carriers have to use any apps?

Carriers must track using one of the following three tracking providers: MacroPoint, ELD Connection, or Super Dispatch. Contact our team at carrier@autohaulerx.com to modify or confirm your tracking provider. Non-compliant carriers are subject to a fee.

Where is the gate pass / release form for this load?

Load documents will be sent via email once the Tender Offer is confirmed after booking.

What are the Auto Hauler Exchange support hours?

8 AM – 7 PM EST