FAQS
Have questions about Auto Hauler Exchange? Common inquiries about shipping, carrier registration, pricing, and more.
For Shippers
What are the Auto Hauler Exchange support hours?
8 AM – 7 PM EST
How much does it cost to join Auto Hauler Exchange?
Joining Auto Hauler Exchange is completely free. Shippers pay a transparent fee when a load they have listed has been booked and delivered. Carriers do not pay to use The Exchange.
Is Auto Hauler Exchange a broker?
No, Auto Hauler Exchange is not a broker. We are a marketplace connecting shippers and carriers directly. We do not allow brokers on the platform.
For Carriers
How do I register as a carrier with Auto Hauler Exchange?
You can register at https://shop.autohaulerexchange.com/sign-up/
How & when will I get paid?
We pay carriers via ACH or check in 30 days for no fee. We can pay in 2 days via ACH for a 5% fee. Your preferred payment speed is chosen when filling out our carrier packet.
If you have issue with your payment, you can reach out to accounting@autohaulerx.com for payment status.
Why can't I book a load on The Exchange?
Check that there isn’t already a load in your cart. Only one load can be checked out at a time.
Where do I send BOLs/PODs to?
They can be uploaded in the Exchange under the “My Orders” section or emailed to accounting@autohaulerx.com
Do carriers have to use any apps?
MacroPoint must be used to track your loads. Failure to track each load will result in a $50 fee.
Where is the gate pass / release form for this load?
Gate passes / release forms will be in your Tender Offer email that you receive after you book the load.
What are the Auto Hauler Exchange support hours?
8 AM – 7 PM EST
How much does it cost to join Auto Hauler Exchange?
Joining Auto Hauler Exchange is completely free. Shippers pay a transparent fee when a load they have listed has been booked and delivered. Carriers do not pay to use The Exchange.